Thanks T-Mobile and Danger

march 11, 2005

How can a Sidekicker stay mad at T-Mobile and Danger when they give us all a free month of data service and an upcoming Customer Appreciation section in the downloads catalog? I can't. This is how a company should take care of their customers after a disasterous incident like the last five days of outage. Yes, the outage shouldn't have happened and they should have kept us all more abreast of what was happening -- but, this show of appreciation that we are still customers of theirs is a nice gesture.

Dear Valued Sidekick User: T-Mobile USA and Danger, Inc., developer of the hiptop wireless solution that powers the T-Mobile Sidekick, confirm that full service has been restored. As such, you can effectively use the e-mail, Web and Instant Messaging (IM) functions on your device as you normally do. We sincerely apologize for this interruption in your Sidekick service. In recognition of the inconvenience, we will be providing you with a $20 credit on your next bill. Additionally, to thank you for your loyalty, we will launch a "Customer Appreciation" Section in the Download Fun Catalog in the very near future. In this new section, you will be able to access great new content - free! We will e-mail you with details when they become available. Once again, thank you for being a loyal T-Mobile Sidekick customer, Your T-Mobile Sidekick Team